Olympics…..We’re Dooooooomed!!!! Jubilee….We’re Dooooooomder!!!!

April 25, 2012

The Delivery Demon isn’t really much of a spectator so she didn’t bother tying up her credit card limit in the fiasco of Olympic ticket sales. Why put all that effort into a lottery level probability of seeing an event that might be of some slight interest? She stood back from that, leaving the remote chance of getting a ticket to those who really wanted to watch. As the chaos was delivered, she felt a few pangs of sympathy to those sportspeople who, even if they managed to get tickets, had very little opportunity of getting tickets to see the sports they actually participate in. The whole setup seemed pretty half-baked.

Beyond some vague plans to avoid the areas of transport mayhem during the Olympics, the DeliveryDemon has tended to ignore the media hype, but a recurring theme has been carping for her attention in news reports. There seems to be a developing assumption that the Olympics, like the equally-hyped Jubilee, will damage the economy. The DeliveryDemon recollects some reference to think tanks in those reports but a cursory web search hasn’t provided any hard evidence, so perhaps the reporters concerned are inventing or misinterpreting. Whatever the case, the DeliveryDemon has become interested in what those reports imply.

The general theme is that workers will be taking holidays and days off, will be surreptitiously following the events on their mobiles and their work PCs, will be spending long lunches in pubs, watching events unfold. Transport chaos will make people late for work. Workers will be tired and hungover from late night TV watching and alcoholic celebrations. Production will plummet, customer service will suffer, the economy will drag its way into another recession. Two big events in a single year? We’re all doooooomed!!!

So what are the facts behind the scaremongering?

  • Yes, people will want time off – they usually do in the summer. But it may be easier to achieve a spread of holiday dates as a significant number of people may choose to avoid holidaying during the Olympic peak times – much as many people avoid taking their break during school holidays.
  • Transport chaos? Commuters are used to this but it’s likely to have a worse than usual impact on venue access routes and the air and rail hubs which serve them. That’s not the whole country, and the areas concerned have a relatively high concentration of work which can be carried out remotely with a little bit of forethought.
  • People will spend more than they plan then cut back after the event? Pretty normal for any holiday type event, except that the spend will be in the UK.

So far, so normal. No reason to predict a recessive impact from normal human behaviour. So what might these pundits be suggesting?

  • All that well-paid Olympics work will disappear in the aftermath, true. Why should that be a surprise to anyone?
  • In some – but not all – businesses, less work will be done during the various events and celebrations. Really?
  • There will be a fairly heavy demand for time off during the peak period. A bit like Christmas and the school holidays. After all, people work to live, not the other way round.

Either the reporters who come up with these doom-laden headlines lack the most elementary understanding of business planning, or they are trying to deliver the message that UK management is so lacking in basic business skills that the entire country went down the plughole years ago.

The DeliveryDemon wishes that those recruiting for media positions would realise that those jobs have a need for basic commonsense and the ability to use data sensibly.

Advertisements

Delivering Sports Participation

April 3, 2012

The DeliveryDemon isn’t hugely fascinated by the 2012 Olympics. She didn’t bother with the ticket allocation fiasco. She hopes she won’t be in London, or near one of the few non-London venues during the event. She has no intention of going anywhere to peer through crowds at anyone trotting along with a badly designed bit of metalwork, which is the nearest many Brits will get to the Olympics. She certainly won’t be watching the Olympics on television, as she still hasn’t found a good reason to go out and buy one.

According to BBC talking heads, this means that the DeliveryDemon is not interested in sport. No matter that she walks for miles in the mountains and across country – that doesn’t count. Nor does bodyflying, an activity which tests muscles most people never get round to using. As soon as she finishes rehab from last year’s skydiving accident, she aims to be back flowriding and doing the occasional bit of running. But she’s not interested in sport. The DeliveryDemon was delighted when recovery reached a point that allowed her back in the gym and the pool – but that’s not sport. She’s looking forward to being able to take winter holidays with ice climbing and snowshoeing and cross country skiing and dog sledging – but according to those in the know, she’s not a sporty person. Obviously not, since she isn’t inclined to sit on the couch, munching and drinking, while watching others do something which may be active – or which may be as inactive as darts or snooker or angling or even poker, all of which are skilled, none of which contribute much to the body’s need for physical activity.

There’s a lot of justification of Olympic costs on the grounds that the fact of the Olympics will increase sports participation. It’s a pity that those who made the decisions to spend shed loads of public money didn’t do some realistic thinking:

  • What does participation actually mean?
  • How can you demonstrate that it’s happening?

Since the powers that spend our taxes clearly haven’t done this thinking, please allow the DeliveryDemon to suggest a few actions and measures.

Work is spread throughout the country so that people don’t have to spend so much time commuting that there’s no weekday time for anything else and no weekend time because weekends are used up with recovering from the week’s commute and doing all the chores there wasn’t time for during the week.

School offer a range of activities within the timetable with sufficient variety so that all children can particpate without feeling useless or stupid, and sufficient competition to give the competitive a way of measuring their success.

Sports funding includes reasonable support for public facilities which provide ready access for the public at times when people want to use them.

Bylaws and bureaucrats do not use health and safety as an excuse to prevent popular and emerging sports like inline skating and skateboarding and freerunning in public places.

Planning decisions require provision of public open spaces including green space, and sports facilties, with properly thought out arrangements for their long term upkeep.

That’s just for starters. The Olympics will long be remembered for the white elephant developments it leaves behind, but any effect it has on sports participation will be as transient as the annual blip  in tennis court use around the time of Wimbledon – but without Wimbledon’s annual influence. If the powers that be seriously want to influence public health for the better, they need to think more pragmatically than low usage monolithic development and nanny state pronouncements.


Delivering Spurious Accuracy, Demanding Constant Attention

November 10, 2009

The DeliveryDemon did a double-take. The hospital receptionist had actually offered a follow-up appointment time of 8.48 a.m. Not 8.45, not 8.50, 8.48 precisely!

Great efforts were made to get the patient to hospital for the prescribed minute. As the seconds clicked by, the DeliveryDemon gazed at the white blocks on the bilious yellow screen, idly wondering whether the developers were aware that the inability to distinguish between yellow and white is a common form of colour blindness. The clock ticked over to 8.48…… Nothing happened! At 8.55 the appointment pinged up for its allotted 3 seconds then disappeared into the ether, never to re-appear.

There is a huge disconnect between the design of this system and practical reality. The underlying driver may well be a target of fitting 5 x 12 minute appointments into the hour, but that 12 minutes is an average. Pinning appointments to an exact minute means that overruns delay subsequent appointment, but nothing is gained if an appointment finishes early – an approach which increases the likelihood of targets being missed. It also invites mockery.

The mechanism for summoning patients is equally poorly conceived. It relies on the assumption that patients gaze non-stop at the single screen, waiting for their numbers to flash up for those 3 short seconds. In reality, pillars obscure the screen from some seats, and passers-by may obscure it from any position. The area, lacking sound absorption, is noisy, so any audio cue is lost. A patient with poor eyesight may need to move closer to the high-mounted screen to read it, and age or infirmity would make those 3 seconds of visibility completely inadequate. And of course real patients are chatting, reading newpapers, watching the world go by, as the clock edges beyond the allotted minutes of their appointments. That sickly yellow screen is by no means the cynosure of all eyes.

Part of the DeliveryDemon wanted to laugh at the absence of basic common sense in the design. The reason she is not still in giggling thrall to those ridiculous flaws is the context. This was an NHS hospital. Huge sums of taxpayers’ hard-earned money went into the creation of the system. The appalling design is unlikely to result in patient fatality, but the blatant absence of commonsense in a patient-facing system must call into question the quality of other systems which are life-critical.


The internet is evil……

February 19, 2009

Well, that’s what you would think from a quick search in the popular press and even in some serious sources. The internet is forcing us to do all sort of harmful things apparently. We have no free choice, we are at the mercy of the evil empire known as ‘the Internet’. What are the myths and what are the facts? For example.

 

Myth: Social networking sites damage people’s health by keeping people apart.

http://tinyurl.com/healthharm

 

Facts: There are lots of people who increase the level of contact with friends by having conversations and sharing information online as well as face to face. There are lots of people who maintain online contact with geographically distant friends and relatives, to a much greater extent than they would if they relied on letters and phone calls. The same can be said of work colleagues. There’s no health harm in this. There are also some people who find face to face contact difficult. Without the internet they would avoid it. With the internet it’s possible to hide behind an invented persona, or avoid contact through using online shopping and administration sites. That’s not the fault of a piece of technology. It’s about the way we allow the social structure to evolve. Technology may intensify the effect but it’s not the cause.

 

Go back a little while and you can see similar pieces written about gaming and before that about television. They were blamed for sucking people in to unreal worlds. As with social networking, they can provide situations which allowed a blurring of the distinction between real and fantasy worlds. So do books and stories. That’s a reflection of the richness of the human imagination. Some people lack the ability to keep a foot in the real world and, for good or for bad, some of the content on the internet provides an enticing alternative existence.  The problem sits partly with the weakness of the individual and partly with the willingness of others to exploit such weakness. The technology is merely a conduit. And the people who blame technology have lost touch with the facts in exactly the same way.